Payment Policy
Last updated: September 24, 2026.
Standard online orders
Standard, non-customized products are paid in full through the secure online checkout. The selected standard-product price applies to the non-customized order. Delivery estimates depend on the destination; see the Shipping Policy. Custom production time is additional.
Optional Customization Service
We offer optional customization for selected lighting designs. Availability and lead times vary depending on the product and requested modifications. Please contact our customer service team to confirm the specifications, total price, and estimated completion time in writing. A 35% deposit of the confirmed custom-order total is required to begin production, with the remaining balance due before shipment. Standard product prices and delivery estimates apply only to non-customized orders.
Charges and order confirmation
We do not add an undisclosed shipping threshold or separate standard-delivery charge for eligible orders to Platform-supported destinations worldwide, excluding China (CN). Any exceptional cost that could apply to an optional customization request must be included in the written quotation and accepted before payment.
Contact Tianguang Select
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8). Our team will reply after reviewing your message.
Worldwide shipping and custom timing
Contiguous U.S. states and Washington, DC: approximately 3 calendar days of preparation plus 18 calendar days in transit, about 21 calendar days total. Other supported destinations, including Alaska and Hawaii: approximately 3 calendar days of preparation plus 4–7 weeks in transit, about 5–8 weeks total. These are estimates, not guaranteed arrival dates. Remote destinations and special freight arrangements require confirmation with customer service. For oversized or special-freight orders, customer service confirms the delivery arrangement and any access requirements before dispatch. For custom orders, contact customer service to confirm production time; production time is additional. Our team will reply after reviewing your message and discuss the details with you.
Free shipping to supported destinations worldwide, excluding China (CN) Export and destination import customs clearance, import duties, and import taxes are included. Applicable sales tax is shown at checkout.
Oversized freight is delivered to a safe, accessible outdoor ground-level point near the street or driveway entrance. Carrying items inside, stairs, unpacking, installation, and packaging removal are not included. Truck access, unloading equipment and liftgate suitability are confirmed for the shipment; appointments and signatures depend on the booked service. See the Shipping Policy for delivery-area restrictions and full details.
Tianguang Select is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), a Hong Kong-registered trading company. Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office handles trade, contracting, and business administration; it is not the shipping origin or a return address.