Pre-order advice
Send room photos, dimensions, or a product link. We can help check scale, finish, bulb needs, and installation notes.
Tianguang Select Support
Let us help you choose the right light.
Ask about product size, finish, customization, bulb needs, shipping, warranty service, or a quality issue. We review the details carefully before we reply.
Order and shipping
Include your order number and delivery region. We will check product preparation, route, and estimated delivery status.
Free shipping to supported destinations worldwide, excluding China (CN) includes export and destination import customs clearance, import duties, and import taxes. Applicable sales tax is shown at checkout.
Contiguous U.S. states and Washington, DC: approximately 3 calendar days of preparation plus 18 calendar days in transit, about 21 calendar days total. Other supported destinations, including Alaska and Hawaii: approximately 3 calendar days of preparation plus 4–7 weeks in transit, about 5–8 weeks total. These are estimates, not guaranteed arrival dates. Remote destinations and special freight arrangements require confirmation with customer service.
For oversized or special-freight orders, customer service confirms the delivery arrangement and any access requirements before dispatch.
For custom orders, contact customer service to confirm production time; production time is additional.
Warranty and quality
For damage or a quality issue, send clear photos or videos, packaging photos, and the order number so we can review quickly.
Message us
Get in touch
Tell us what you need. The more detail you include, the faster we can help.
Real rooms, real decisions
Send the details that change the answer.
Lighting advice is only useful when we know the room, the fixture, and the installation situation. A few details help us give a clearer answer instead of a generic reply.
Product or room fit
Send the product link, room size, ceiling height, wall width, table size, or a quick room photo.
Material and finish
Tell us the finish, color temperature, shade material, or matching furniture finish you are trying to confirm.
Installation details
Share whether you need plug-in, hardwired, dimming, 110-120V planning, or a special mounting position.
Order or quality issue
Include the order number, delivery region, clear photos or videos, and packaging photos if something arrived damaged.