Order Tracking

Order Tracking

After your order ships, Tianguang Select sends a shipping-confirmation email with your tracking number and the available carrier or logistics-company link.

How to track your order

  1. Find the tracking number in your shipping-confirmation email.
  2. Open the carrier link in that email, or visit 17TRACK.
  3. Enter your tracking number to view the latest available delivery status.

Need help?

If you cannot find your tracking number, or if the tracking status has not updated for more than 3 business days after shipment, contact us with your order number and checkout email address.

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Support hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8). Our team will reply after reviewing your message.

Worldwide shipping and custom timing

Contiguous U.S. states and Washington, DC: approximately 3 calendar days of preparation plus 18 calendar days in transit, about 21 calendar days total. Other supported destinations, including Alaska and Hawaii: approximately 3 calendar days of preparation plus 4–7 weeks in transit, about 5–8 weeks total. These are estimates, not guaranteed arrival dates. Remote destinations and special freight arrangements require confirmation with customer service. For oversized or special-freight orders, customer service confirms the delivery arrangement and any access requirements before dispatch. For custom orders, contact customer service to confirm production time; production time is additional. Our team will reply after reviewing your message and discuss the details with you.

Free shipping to supported destinations worldwide, excluding China (CN) Export and destination import customs clearance, import duties, and import taxes are included. Applicable sales tax is shown at checkout.

Oversized freight is delivered to a safe, accessible outdoor ground-level point near the street or driveway entrance. Carrying items inside, stairs, unpacking, installation, and packaging removal are not included. Truck access, unloading equipment and liftgate suitability are confirmed for the shipment; appointments and signatures depend on the booked service. See the Shipping Policy for delivery-area restrictions and full details.