Privacy Policy

This Privacy Policy explains how Tianguang Select, operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), collects, uses, and shares information when you visit our store, place an order, contact us, message us on WhatsApp, or interact with our services.

Information we collect

We may collect information you provide, such as name, email address, phone or WhatsApp number, shipping address, billing details, order details, customization notes, support messages, photos or videos for quality claims, and other information needed to complete your request.

How we use information

  • To process orders, payments, deposits, shipping, returns, refunds, and warranty service.
  • To confirm customization requests, production details, product approval, and shipping choices.
  • To answer customer questions by email, WhatsApp, or other support channels.
  • To improve products, site experience, fraud prevention, and store operations.
  • To send service messages and, where permitted, marketing communications.

Sharing information

We may share information with Shopify, payment processors, shipping and logistics providers, customs or clearance providers where needed, email providers, WhatsApp or messaging tools, analytics providers, fraud prevention tools, and other service providers needed to operate the store. We do not sell customer order information as a business model.

Cookies and analytics

Our store may use cookies and similar technologies for checkout, security, analytics, advertising measurement, and site functionality. You can control some cookie settings through your browser or available privacy tools.

Your choices

You may contact us to request access, correction, or deletion of personal information where required by applicable law. You can also visit Your Privacy Choices when available in your region.

Contact

For privacy questions, email support@tianguanglight.com or message us on WhatsApp at +86 178 8690 2225. Registered business address: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong.