Terms of Service

These Terms of Service apply when you visit Tianguang Select or place an order through our store. By using this website, you agree to use it lawfully and to provide accurate information when placing an order or contacting us.

Product information

We work to keep product titles, photos, dimensions, materials, finishes, prices, and availability accurate. Small color differences may occur because of lighting, screen settings, handmade finishes, or natural material variation.

Customization requests

All products support order notes or customization requests where feasible. Custom requests may include finish, size, color temperature, cord length, or project-specific details. A request is not guaranteed until we confirm feasibility, price, and production time in writing.

Custom order deposit and balance

Custom orders require a 35% deposit before production starts. After production, we can confirm the finished product with photos, video, or voice communication. Feasible changes can be requested before shipment, but changes may affect cost or timing. The remaining balance must be paid in full before shipment.

Preparation time

Non-custom products usually require 3 to 7 business days of preparation before shipment, with some ready items shipping as fast as 1 business day. Custom products usually require 2 to 3 weeks of production time before shipment.

Shipping

After preparation, default shipping usually takes about 2 to 3 weeks and normally ships by ocean freight. Eligible orders include free door-to-door shipping to the contiguous 48 U.S. states. Orders outside the contiguous 48 U.S. states can be accepted, and the specific freight cost can be confirmed with customer support.

Small lighting products may be upgraded to air freight for free when available. Medium and large lighting products can request air freight, but the customer is responsible for paying the difference between air freight and the included ocean freight cost if the upgrade is approved.

Import duties and taxes

If customs duties, import taxes, brokerage fees, or special clearance costs apply, the final handling can be discussed with customer support. Please contact us before ordering or before shipment if you need a confirmed duty or tax arrangement in writing.

Orders and acceptance

An order confirmation means we received your order request. We may contact you to confirm details, request missing information, confirm custom requirements, or cancel and refund an order if the product is unavailable, the address is incomplete, payment is not verified, or fulfillment is not possible.

Returns, refunds, and warranty

Shipping, return, refund, and warranty terms are explained in our published policies. Please review these pages before ordering, especially for oversized, fragile, custom, or installation-related products.

Installation

Lighting products should be installed by a qualified professional according to local electrical codes and product instructions. Tianguang Select is not responsible for damage or injury caused by incorrect installation, wiring, mounting, modification, or misuse.