Warranty Service
Tianguang Select provides a 2-year warranty for eligible manufacturing defects under normal residential use, starting from the delivery date.
What the warranty covers
- Manufacturing defects in covered fixture parts.
- Electrical component defects under normal use.
- Product quality issues that prevent safe or intended use.
Custom products
Custom products are covered for verified manufacturing defects, but approved custom dimensions, finishes, color temperature choices, or other confirmed custom details are not treated as defects simply because they differ from standard product photos.
What the warranty does not cover
- Incorrect installation, wiring, assembly, or mounting.
- Misuse, accidents, impact damage, improper cleaning, or unauthorized modification.
- Normal wear, finish aging, small handmade variations, or cosmetic changes caused by environment.
- Bulbs, batteries, and other consumable parts unless clearly included by the product page.
- Outdoor damage when an item is used outside its stated weather rating.
How warranty service works
Contact us with your order number, clear photos or videos, and a description of the issue. If the issue is covered, we may provide replacement parts, repair guidance, a replacement product, or another appropriate solution.
Contact
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225