Shipping Policy

This Shipping Policy explains preparation time and transit time separately so you can understand the full order timeline before purchasing.

Order preparation time

Non-custom products: most orders require 3 to 7 business days of preparation before shipment. Some ready items can ship as fast as 1 business day.
Custom products: most custom orders require 2 to 3 weeks of production time before shipment.
Customization notes: all products support order notes or customization requests where feasible. Please contact us before ordering if the change affects size, finish, color temperature, mounting, cord length, or project requirements.

Custom order payment and confirmation

Custom orders require a 35% deposit before production starts. After the product is made, we can confirm the finished item with photos, video, or voice communication. Feasible changes can be requested before shipment. The remaining balance must be paid in full before shipment.

Transit time after preparation

After preparation or production is complete, default shipping usually takes about 2 to 3 weeks. Most medium and large lighting orders ship by ocean freight unless an air freight upgrade is confirmed.

Free U.S. delivery

We provide free door-to-door shipping to the contiguous 48 U.S. states for eligible orders. This means delivery to your home or project address in the lower 48 states is included in the listed shipping terms.

Outside the contiguous 48 U.S. states

We can accept orders outside the contiguous 48 U.S. states, including special regions or remote areas. The exact freight cost and available shipping method should be confirmed with customer support before shipment.

Air freight upgrades

Small lighting products: we may upgrade eligible small lights to air freight for free when logistics conditions allow.
Medium and large lighting products: customers may request air freight. If approved, the customer pays the difference between air freight and the included ocean freight cost before shipment.

Import duties and taxes

If customs duties, import taxes, brokerage fees, or special clearance costs apply, the final handling can be discussed with customer support. Please contact us before ordering or before shipment if you need a confirmed duty or tax arrangement in writing.