Return and Refund Policy

Last updated: August 16, 2026. This Return and Refund Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Select and https://tianguangselect.com, and forms part of the terms governing orders placed through this website. It explains eligibility, the 30-day request window, return authorization, shipping responsibility, exchanges, and refunds.

30-day return window

We accept return requests for defective products and standard non-custom products within 30 days after confirmed delivery. Standard non-custom products may be returned for any reason when the condition requirements below are met. Eligible exchanges follow the same conditions and written authorization process as returns.

Product condition

Non-defective returns must be new, unused, uninstalled, unmodified, complete with accessories and manuals where applicable, and safely packed in the original packaging. Installed, used, altered, incomplete, or customer-damaged products are not eligible for preference or change-of-mind return. This condition rule does not limit support for a confirmed defect, transit damage, or fulfillment error.

Return authorization and method

Returns are accepted by mail only. We do not accept walk-in returns. Contact us within the 30-day window to receive a return reference and written packing and routing instructions before mailing. Parcels sent without authorization may be delayed because they cannot be matched to an order or safely routed for inspection; the authorization step does not reduce the 30-day eligibility window.

Order Cancellation

Standard Products

For standard, non-customized products, you may request a full cancellation and refund before the order ships and before a tracking number is generated. This is usually possible within 24 hours after placing the order, provided the order has not entered fulfillment. Please contact customer service immediately. A cancellation or change is effective only after we confirm it in writing. Once fulfillment or shipment has started, the order cannot be intercepted or cancelled in transit. After delivery, any eligible return must follow this policy.

Custom Orders

Because custom and made-to-order products are prepared to confirmed specifications, cancellation rules differ from standard products. Before production begins, a cancellation or change may be requested and is subject to written confirmation. Once the specifications have been approved in writing and the 35% deposit has been paid, or production has begun, cancellation or changes are not guaranteed. Any refundable amount may be reduced by documented, non-recoverable materials, labor, payment-processing costs, or other work already incurred, where permitted by law. This does not limit remedies for a verified defect, transit damage, or an incorrect item. Processing and delivery timing for a custom or made-to-order product varies by the product and its specifications; please contact customer service to confirm the applicable schedule in writing. See our Shipping Policy for the complete custom-order terms.

Important Notice on Return Shipping Location (China Return Address)

Please note that our return processing center is located in Zhongshan, China. Do not send a return without written authorization and the confirmed China return address. For an eligible preference or buyer's-remorse return, including a change of mind or ordering the wrong size, finish, voltage, or configuration, the buyer must pay the international return shipping cost and bear the related transit risk until the authorized return is received. International return shipping can be expensive. To avoid unnecessary return costs, please contact customer service before ordering to confirm the product dimensions, voltage, installation requirements, finish, and other specifications.

Damaged or Broken Items upon Delivery

Lighting products may contain fragile glass, crystal, stone, or other components. Please report visible transit damage within 48 hours after delivery to support@tianguanglight.com. Include the order number and clear photos or video of the outer carton, shipping label, internal packaging, product, and damaged area.

After we verify transit damage, you do not need to return the damaged product, broken glass, or damaged components to China. We will directly provide replacement parts or, where appropriate, a complete replacement at no charge. If repair or replacement is not reasonably available, we will issue a full refund to the original payment method. If safe local disposal or other evidence is required, we will provide written instructions. This 48-hour reporting request helps us handle carrier claims and does not reduce the 30-day return-request window or any rights available under applicable law.

How to Get a Return Label

Defective / Incorrect Items

For damaged, defective, missing, or incorrect items, contact us first with your order number and clear photos or video. After review, we may resolve a confirmed quality or fulfillment issue with free replacement parts, a replacement item, repair guidance, a partial refund, or a full refund without requiring the product to be returned. If a physical return is necessary because of our confirmed quality or fulfillment error, we will email you a Pre-paid Return Label with written routing instructions. You only need to print the label and attach it to the package. If a prepaid label is not available for the applicable route, we will arrange a carrier pickup or reimburse the reasonable, documented return shipping cost after we approve it in writing. Do not ship an item without written authorization.

Preference / Buyer's Remorse Returns

For an eligible non-defective preference return, including change of mind or ordering the wrong size, finish, voltage, or configuration, you must contact a carrier such as FedEx, UPS, USPS, or DHL to purchase and print a suitable trackable return label, or otherwise pay the postage directly to the carrier. The customer is also responsible for secure packaging and transit risk. Use only the return address and routing instructions supplied by us in writing; do not send a return to an address shown on the parcel or website without authorization.

Optional Customization Service

We offer optional customization for selected lighting designs. Availability and lead times vary depending on the product and requested modifications. Please contact our customer service team to confirm the specifications, total price, and estimated completion time in writing. A 35% deposit of the confirmed custom-order total is required to begin production, with the remaining balance due before shipment. Standard product prices and delivery estimates apply only to non-customized orders.

Refund Amount and Shipping Fee Refund

For an eligible return that passes inspection and meets the stated requirements, we will issue a Full Refund of the product price paid for the returned item to the original payment method. Because Tianguang Select provides Free Shipping for standard U.S. delivery, no initial standard shipping fee is deducted from your refund. We do not charge a restocking fee. Separately purchased optional services, including expedited delivery, special freight, white-glove service, storage, re-delivery, or similar extra services, are non-refundable.

No restocking fee

We do not charge a restocking fee for eligible returns.

Refund timing

After an authorized return is received and inspected, or after a refund is otherwise confirmed in writing, we process the refund to the original payment method within 10 business days. Banks and payment providers may require additional time to post the funds.

Return processing address

Recipient: Tianguang Select Returns — TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (Attn: ZhenNan WU)
Address: Room 595, Hongyu Youth Apartment, Guzhen Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China
Phone: +86 178 8690 2225

Do not mail a product until you receive written return authorization and routing instructions from Tianguang Select.

Contact Tianguang Select

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time (GMT+8). We normally reply within 1–2 business days.