Shipping Policy
Last updated: July 31, 2026. This Shipping Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Select and https://tianguangselect.com, and forms part of the terms governing orders placed through this website. It explains the applicable delivery area, preparation and transit estimates, shipping costs, customs handling, and order-specific exceptions.
Delivery area
We currently deliver online orders only to the contiguous 48 United States. Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, APO/FPO military addresses, and international destinations are not available through online checkout.
Free U.S. standard delivery
Every eligible online order receives free standard door-to-door delivery to the contiguous 48 U.S. states. There is no minimum purchase amount.
Standard Order Delivery Schedule
- Order Cut-off Time: 6:00 PM Pacific Time (Los Angeles), Monday-Friday.
- Handling Time: 1-3 business days, Monday-Friday.
- Transit Time: 13-18 business days, Monday-Friday.
- Total Estimated Delivery Time: 14-21 business days.
These estimates apply only to standard, non-customized items. Orders placed after the cut-off time, or on a weekend or public holiday, begin processing on the next business day.
Custom and made-to-order timing
Processing and delivery timing for custom and made-to-order products varies by product, specifications, materials, size, quantity, and project requirements. Please contact customer service before ordering to confirm the applicable processing and delivery schedule in writing. The standard 1–3-business-day handling time, 13–18-business-day transit time, and 14–21-business-day total estimate apply only to standard, non-customized items.
Made-to-order cancellation terms apply. A cancellation request submitted after specification approval or production has started is subject to review and is not guaranteed; documented work, materials, payment-processing costs, or other non-recoverable costs already incurred may affect the refundable amount where permitted by law. This does not limit remedies for a verified defect, shipping damage, or an incorrect item. If an existing product is temporarily unavailable but can still be ordered, it must be identified as backordered and shown with an estimated availability date before purchase.
Information to provide for a custom request: Please send the product link or a reference image together with the requested dimensions, material, finish or color, quantity, U.S. 110–120V electrical configuration, color temperature or dimming requirements, installation conditions, delivery ZIP code, and preferred project date. We will review feasibility and confirm the final specifications, total price, production or handling time, transit estimate, and total estimated delivery schedule in writing before payment.
Optional customization service
We offer optional customization for selected lighting designs. Please contact our customer service team to confirm the specifications, total price, and estimated completion time in writing. A 35% deposit of the confirmed custom-order total is required to begin production, with the remaining balance due before shipment. Standard product prices and delivery estimates apply only to non-customized orders.
Shipping origin and company registration
Tianguang Select is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Business Registration Certificate No. 80039146-000-03-26-4. Registered office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No. 20 Hing Yip Street, Kwun Tong, Hong Kong.
Why orders ship from Zhongshan
Guzhen, Zhongshan is where our lighting operations and factory coordination are based. Product preparation, specification checks, quality control, protective packing, fulfillment, and approved return handling take place there. For that reason, orders are dispatched from, or coordinated through, Zhongshan.
Our Hong Kong registered office handles corporate registration, cross-border payments, trade, and international business administration. It is not a warehouse, shipping origin, or return address.
Free shipping with customs clearance and import duties included (DDP)
Eligible standard orders to the contiguous 48 U.S. states receive free shipping on a Delivered Duty Paid (DDP) basis. Tianguang Select arranges export customs clearance and U.S. import customs clearance and pays the applicable import duties and import taxes for this standard service. Customers will not be asked to pay a separate customs-broker fee, import duty, or import tax when the order is delivered.
Applicable U.S. state or local sales tax is separate from import duties and is calculated and displayed during checkout when required by law.
Order Tracking
After your order ships, we will send a shipping-confirmation email containing the Tracking Number and the available carrier or logistics-company link. You can use that link directly, or visit our Order Tracking page and enter the tracking number from your email to check the latest available delivery status.
If you cannot find your tracking number, or if the tracking status has not updated for more than 3 business days after shipment, contact customer service with your order number and checkout email address. Oversized or fragile orders may also require a delivery appointment, signature, freight handoff, or local-carrier coordination.
Customers are responsible for providing an accurate delivery address, a reachable phone number, and safe delivery access.
Standard Order Cancellation
For standard, non-customized products, you may request a full cancellation and refund before the order ships and before a tracking number is generated. This is usually possible within 24 hours after placing the order. Once the order has shipped or a tracking number has been issued, it cannot be intercepted or cancelled in transit. After delivery, you may request an eligible return under our Return and Refund Policy. Please contact customer service immediately; a cancellation is effective only after we confirm it in writing.
Freight / LTL and curbside delivery
Standard Freight Shipping includes Curbside Delivery with Liftgate Service (unloading to ground level at your driveway/curb). Freight drivers are not authorized to carry items into your residence.
Oversized chandelier configurations, large floor lamps, and other bulky or fragile products may require Freight/LTL truck delivery. The carrier may contact you to schedule a delivery appointment. You are responsible for providing safe truck access and arranging the people or equipment needed to move the shipment from the curb or driveway into the residence. Inside delivery, white-glove service, stairs, storage, re-delivery, and other non-standard services are not included unless quoted and accepted in writing before payment or shipment.
Sales tax and no hidden checkout fees
Product prices shown on the website do not include applicable state or local sales tax unless the checkout expressly states otherwise. Shopify calculates and displays any sales tax required for the delivery address during checkout. We do not add a handling fee or packaging fee at the final checkout step. Any optional expedited shipping, special freight service, remote-area surcharge, storage, re-delivery, or other exceptional charge must be disclosed and accepted in writing before payment or shipment. The total displayed immediately before order submission is the amount charged by this store, excluding any separate currency-conversion or card-issuer fee imposed by the customer’s payment provider.
Damage or delivery issues
Please report visible shipping damage within 48 hours so we can act quickly. Include the order number and clear photos or video of the product, packaging, shipping label, and damage. This reporting request does not shorten the 30-day return-request window in our Return and Refund Policy.
Contact Tianguang Select
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time (GMT+8). We normally reply within 1–2 business days.